W88 Info Privacy Policy – Data Protection for Malaysian Players

W88 Info is an online Sports Betting and casino platform operating for Malaysian players at w88info.click. We understand that trust is the foundation of our relationship with every member — and that trust begins with how we handle your personal information.

This Privacy Policy is designed to ensure that you — whether as a member or visitor to W88 Info — always know exactly: what data we collect from you, why we need it, how it is used, who can access it, and how long it is retained. We have written this document in plain, easy-to-understand English because we believe true transparency means information reaches you in a language you are comfortable with.

Privacy Policy W88 Info complies with internationally recognised data protection principles. We are committed to continuously updating our data protection practices in line with technological developments and the evolving needs of our users in Malaysia.

W88 Info collects various types of personal data depending on how you interact with our platform. The following are the main categories of data we collect:

We do not collect data considered sensitive beyond legitimate operational needs — such as racial category, religious beliefs, or political affiliation. Health status information is only collected in the context of responsible gambling, and only when you choose to share it yourself in order to receive support.

W88 Info collects your personal data through various channels. Understanding these channels helps you make more informed decisions about the information you share with us:

• Account registration: When you complete the registration form at w88info.click, you provide basic information such as your name, email, phone number, and date of birth directly to us.
• Identity verification (KYC): To comply with anti-money laundering (AML) requirements, we may request a copy of your MyKad or passport along with a Malaysian bank statement. These documents are collected through secure channels within the platform.
• Financial transactions: Every time you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX, your transaction details are automatically recorded in our system.
• Platform usage: Your gaming activity, Sports Betting, and interactions with the W88 Info interface are automatically recorded as part of the platform's normal operations.
• Cookies and tracking technologies: Our website uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. Further details are provided in Section 9.
• Support communications: When you contact the support team W88 Info through any channel, the information you provide during that communication is recorded and retained.
• Third-party referrals: If you registered through a friend referral program, your basic information may have been received from the referring member, subject to your consent.

W88 Info use the personal data collected for legitimate and transparent purposes. We do not use your data for any purpose beyond what is stated here without first obtaining your consent:

• Account management: To create and manage your account W88 Info your account, verify your identity, process logins, and ensure account security.
• Transaction processing: To process deposits via TNG eWallet, GrabPay, DuitNow, FPX, and other Malaysian payment methods, and to process withdrawal of winnings to your Malaysian bank account.
• Service provision: To enable you to access all platform features — from Sports Betting on the Malaysia Super League and EPL, Live Casino, slots, virtual sports, to e-sports.
• Customer support: To identify you when you contact our support team W88 Info and provide accurate, effective assistance in English.
• Security & fraud prevention: To detect and prevent fraud, money laundering, account abuse, and other security threats that could harm you and our platform.
• Legal compliance: To comply with legal requirements, anti-money laundering (AML) regulations, and directives from relevant authorities.
• Responsible gambling: To monitor gameplay patterns and identify signs of at-risk behaviour, and to provide appropriate support to members who may need assistance.
• Service improvement: To analyse platform usage on an aggregate (not individual) basis in order to improve the functionality, performance, and user experience of W88 Info.
• Marketing communications: To send information about promotions, bonuses, and the latest offers — but only if you have opted in to receive such communications. You may opt out at any time.

W88 Info does not sell or trade members' personal data to any third party. However, there are limited situations where we need to share data with certain parties in order to deliver our services to you:

• Payment processors: Transaction information required to process your deposits and withdrawals is shared with our payment service providers — including processors for Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX. All such providers are bound by strict data confidentiality agreements with W88 Info.
• Technical service providers: Certain technical data is shared with our hosting, cybersecurity, and analytics service providers who help us operate the platform securely and efficiently. They may only use this data for purposes we have directed.
• Game providers: Technical information required to enable live casino games, slots, and virtual sports is shared with our licensed game providers. Your full identity details are not shared unless there is a specific operational need.
• Legal authorities: W88 Info will disclose personal data to legal authorities, enforcement agencies, or courts where required by law, court order, or to protect our legitimate rights.
• Business transfers: In the event of a merger, acquisition, or asset sale involving W88 Info, members' personal data may be transferred to the new entity. Members will be notified in advance and given the option to close their accounts.

In all data-sharing instances, W88 Info ensures that all recipients are bound by data protection obligations equivalent to or stricter than the standards we ourselves adhere to.

W88 Info invests significantly in security infrastructure to ensure your personal data is always protected. The security measures we have in place include:

• 256-bit SSL encryption: All data transmitted between your browser and W88 Info's servers is encrypted using TLS 1.3 with AES-256 encryption — the highest security standard currently available.
• Multi-layered firewall system: Our server infrastructure is protected by multiple layers of firewalls that block unauthorised access from the public internet.
• Intrusion detection (IDS/IPS): A 24-hour intrusion detection and prevention system that monitors all network traffic and raises immediate alerts upon detecting any suspicious activity.
• Internal access controls: Member personal data may only be accessed by staff W88 Info who are specifically authorised based on their job requirements. All access is logged, audited, and monitored.
• Two-factor authentication (2FA): All staff accounts with access to sensitive data are required to use two-factor authentication. We also encourage members to enable 2FA on their gaming accounts.
• Regular security audits: Platform W88 Info undergo regular penetration testing and security audits by independent firms to identify and address any vulnerabilities.
• Incident response plan: We have a detailed incident response procedure in place. In the event of a data breach affecting members, we will notify those affected within 72 hours of detection.

W88 Info retains your personal data for as long as it is needed for the purposes set out in this Privacy Policy, or as required by applicable law. Below are general guidelines on our data retention periods:

• Active account data: For as long as your account remains active on W88 Info, all personal data associated with your account will be stored and accessible to you through your account settings.
• Financial transaction data: Deposit records, withdrawal records, and betting history are retained for a minimum of 7 years from the date of transaction to meet anti-money laundering (AML) legal requirements and accounting purposes.
• Identity verification (KYC) data: Identity verification documents such as a copy of your MyKad are retained for the duration of your active account plus 5 years following account closure.
• Support communication records: Communication logs with the support team are retained for 3 years for quality control and dispute resolution purposes.
• Closed account data: When an account is closed at your request, most personal data is deleted or anonymised within 30 days, unless a longer retention period is required by law.
• Marketing data: If you withdraw your marketing consent, your information will be removed from our marketing lists within 10 business days.

Once the relevant retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you.

As a member W88 Info, you hold important rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, contact us at support@w88info.click with the subject line "Privacy Rights Request". Please include your full name and account number W88 Info to help us process your request more quickly. We will respond within 7 business days.

Website W88 Info use cookies and similar tracking technologies to enhance the user experience, analyse website performance, and ensure certain features function correctly. The following are the types of cookies we use:

• Session cookies: Temporary cookies that are automatically deleted when you close your browser. Used to maintain your login status during an active session on W88 Info.
• Persistent cookies: Stored on your device for a set period. Helps W88 Info remember your preferences such as language and display settings for your next visit.
• Performance cookies: Collects information about how visitors use the W88 Info website — the most frequently visited pages, time spent, and any errors encountered. This data is used in aggregate form to improve the platform.
• Functionality cookies: Enables the W88 Info platform to remember your preferences and deliver a more personalised experience, such as displaying the game sections you access most frequently.

You can manage or delete cookies through your web browser settings. However, blocking all cookies may affect certain features on the W88 Info, including the ability to remain logged in during a gaming session.

Platform W88 Info may occasionally contain links to other websites — for example, links to official Malaysian sports league websites or international sports bodies for informational purposes. It is important to understand that the Privacy Policy W88 Info applies solely to our platform at w88info.click.

When you click a link to an external website and leave the W88 Info, you will be subject to the privacy policy of that website. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit.

W88 Info may update this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons. When we make material changes, we will:

• Updating the "Last updated" date at the top of this document.
• Displaying clear notifications on the W88 Info website for a reasonable period.
• Sending email notifications to all registered members when changes are material and significantly affect your rights.

We encourage you to review the Privacy Policy W88 Info periodically — especially before providing us with any new personal data. Your continued use of the platform after any changes come into effect constitutes your acceptance of the updated Privacy Policy.